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Privacy Policy

Last updated: October 26, 2026

This Privacy Policy explains how Chico’s Custom Trim LLC (“Chico’s Custom Trim,” “we,” “us”) collects, uses and shares personal information when you visit chicoscustomtrim.com, contact us, or hire us for a project. We wrote it in plain English. If anything is unclear, call or email us.

1. Information we collect

Information you give us

  • Contact details: name, phone number, email address, and the city or address of your project.
  • Project details: the type of work, your message, timeline, preferred contact method and time, and any photos, plans or inspiration images you upload.
  • Customer records: if you hire us, the estimates, agreements, invoices, payment records and job notes related to your project.
  • Communications: calls, texts and emails you exchange with us.

Information collected automatically

When you visit the website, your browser and our service providers may record your IP address, device and browser type, approximate location (city level), pages viewed, the site that referred you and the time of your visit. With your permission, we and our partners may also use cookies and similar technologies for analytics and advertising. See our Cookie Policy.

Information from others

We may receive information from people who refer you to us, from review platforms such as Google, and from advertising and analytics partners (usually in aggregated form).

2. How we use your information

  • To answer your request, prepare estimates, schedule site visits and complete your project.
  • To contact you by phone, text message or email about your request or your project.
  • To keep business, tax, warranty and legal records.
  • To operate, secure and improve the website and understand how visitors use it.
  • Marketing, only with your permission where the law requires it: to send you offers, project ideas and updates by email or text message, and to show you or people like you relevant ads on platforms such as Google, Facebook and Instagram (for example, through remarketing or by matching a hashed email or phone number with an advertising platform).
  • To comply with the law and protect our rights, customers and team.

3. Text messages and calls

If you give us your phone number in connection with a request, we may call or text you about that request. We will only send marketing text messages if you give us your express written consent to receive them. Consent to marketing messages is never a condition of buying anything from us.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or HELP for help. You can also opt out by any other reasonable means, such as calling or emailing us, and we will honor your request promptly. We do not sell or share your mobile number or text-messaging consent with third parties for their own marketing.

4. How we share information

We do not sell your personal information for money. We share it only as follows:

  • Service providers that help us run the business, such as website hosting, email, forms, scheduling, accounting, payment processing, analytics and advertising platforms. They may use the information only to provide services to us, except where their own privacy terms apply to data they collect directly (for example, Google or Meta cookies you accept).
  • Subcontractors and suppliers who need project details to help complete your job.
  • Legal and safety reasons, when required by law, legal process, or to protect rights and safety.
  • Business transfers, if the business is sold, merged or reorganized.

Some advertising cookies and audience tools may be treated as “targeted advertising” or a “sale” or “sharing” of personal data under certain state privacy laws. You can opt out of advertising cookies at any time by selecting Cookie Settings in the footer of this website and turning off Advertising cookies. You can also enable Global Privacy Control (GPC) in a supported browser or contact us at info@chicoscustomtrim.com. You can manage how ads are personalized through Google My Ad Center and Meta Ad Preferences.

5. Photos of our work

We photograph finished projects to show our craftsmanship on the website, social media and advertising. We do not publish your name, address or other personal details with those photos, and we will ask your permission before publishing images in which you, your family or identifiable personal belongings appear. Photos you upload through our form are used only to evaluate and quote your project unless you give us permission to use them otherwise.

6. Your choices

7. Your privacy rights

Depending on where you live, you may have the right to: know and access the personal information we hold about you; correct it; delete it; receive a copy in a portable format; and opt out of targeted advertising, the sale of personal data, or profiling. To make a request, email info@chicoscustomtrim.com or call 682-553-8059. We may need to verify your identity. We will respond within 45 days, and we will not discriminate against you for exercising your rights. If we decline your request, you may appeal by replying to our decision; we will respond to appeals within 60 days.

8. How long we keep information

We keep inquiry information for as long as needed to respond and follow up, generally up to three years. Customer and project records are kept for as long as needed for warranty, tax, accounting and legal purposes. Marketing consent records are kept for as long as you are subscribed and for a reasonable period afterward to prove consent and opt-outs.

9. Security

We use reasonable administrative, technical and physical safeguards, including an encrypted (HTTPS) website, to protect your information. No method of transmission or storage is 100% secure.

10. Children

This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

11. Other websites

Our website links to third-party sites such as Google, Facebook and Instagram. Their privacy practices are governed by their own policies.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it was last changed. Material changes will be posted on this page.

13. Contact us

Chico’s Custom Trim LLC
1266 N Hyview Rd, Mansfield, TX 76063
Phone: 682-553-8059
Email: info@chicoscustomtrim.com